SHIPPING & REFUNDS
SHIPPING POLICY
We understand that the timely delivery of your chocolate order is of utmost importance. That's why we work hard to ensure that your order is shipped promptly and arrives in perfect condition.
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Shipping Time: Orders are processed and shipped within 1-3 business days of receipt. Delivery time depends on your location and the shipping method selected.
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Shipping Methods: We offer standard shipping and express shipping options to meet your delivery needs. Our standard shipping method is shipped via a reputable carrier and typically takes 5-7 business days to arrive. Express shipping is available for a fee and typically takes 2-3 business days to arrive.
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Shipping Fees: Shipping fees are calculated based on the weight of your order and the shipping method selected. You will be able to see the shipping fees before you confirm your order.
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Shipping Destinations: We currently ship to addresses within the United States. If you would like to have your order shipped to an international destination, please contact us for more information.
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Order Tracking: Once your order has been shipped, you will receive an email with tracking information. You can also track your order by logging into your account on our website.
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Damaged or Lost Packages: If you receive a damaged or lost package, please contact us immediately and we will do our best to resolve the issue as quickly as possible.
If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us.
REFUND POLICY
Customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free refund policy.
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Return and Refunds: If you are not completely satisfied with your purchase, you may return the items in their original packaging within 30 days of receipt for a full refund or exchange. Please note that shipping fees are not refundable.
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Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately and we will do our best to resolve the issue as quickly as possible. We may ask for a photo of the damaged item for our records.
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Cancellations: If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that the order will be cancelled if it has already been processed and shipped.
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Refund Processing: Refunds will be processed within 7-10 business days after we receive the returned items. The refund will be credited back to the original payment method.
If you have any questions or need assistance with a return or refund, please don't hesitate to contact us. Our customer service team is always here to help and ensure that you are completely satisfied with your purchase.